Our tailored customer support
 

during your visit

Our team will welcome you to the BOUTIQUE, in a warm and welcoming space just a stone's throw from the workshop. Gathered around Myrtille and bearing the values of Brand, the team in the boutique, at the showroom and remotely is made up of trained gemologists and jewelry enthusiasts who are committed to devoting quality time and optimal listening to each visitor, his or her sensitivity, needs and desires. It's the same team that welcomes everyone by phone, e-mail and processes orders received on the brand's e-shop. Whether you're in the Paris region, in the provinces or on the other side of the world, you can be sure of personalized, authentic support at key moments in your personal life...

 

remotely

When you order your jewellery on our e-shop, we call you back on the phone within hours of your order (Tuesday to Saturday), to check all the important elements with you, and make sure that everything will be perfect in terms of discretion, delivery, timing etc...

 

We are here to reassure you, to guide you as best we can, and to make your shopping experience as pleasant as if you had come to see us in store.

 

When you contact us for information, we advise you and answer you with the same pleasure, sending you if necessary photos of the jewellery you have selected to help you in your choice of the ideal piece of jewellery.

 

To shed light on the questions we are most frequently asked, you will find below our FAQ, full of advice from our team...

 

Our faq

You will find in this section, in a very detailed manner, all the answers to the questions you frequently ask us.